FAQ's

1_What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not fully satisfied with your purchase, simply contact us to arrange a return or exchange. Items must be unused and in their original packaging.

2_What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options depending on your location.

3_Can I modify or cancel my order after placing it?

If you need to change or cancel your order, please contact us within 12 hours. Once your order is processed or shipped, modifications may no longer be possible.

4_Do you ship internationally?

Yes, we ships to many countries worldwide. Shipping fees and delivery times are calculated at checkout based on your location.

If you don’t see your region listed at checkout, please contact us — we’ll be happy to assist you.

5_How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 2–5 business days depending on your region. You will see exact shipping estimates at checkout.

6_Do you offer free shipping?

Yes! We offer free shipping. Thresholds may vary depending on your country and will display automatically at checkout.

7_Can I track my order?

Absolutely. As soon as your order ships, you’ll receive a tracking number via email. You can follow your package from our website or the carrier’s portal.

8_What if my package is lost or damaged?

If your order arrives damaged or doesn’t arrive at all, contact us immediately. We’ll replace the item or issue a refund after verifying the issue.

9_Do you charge customs or duties?

We do not charge any customs fees. However, this may vary if you live on an island or in special tax regions.

If this applies to your area, the information will appear during checkout

10_How do I contact customer support?

You can reach our support team anytime through our Contact Us page or by emailing our customer service team. We typically respond within 24 hours.

11_Will I receive exactly the same model shown in the video?

The product design may slightly vary depending on the production batch, but all functions, performance, and accessories remain the same or better.